Not satisfied with your purchase?
We are sorry to hear that you are not 100% satisfied with your purchase. You may return it to us in accordance with our Returns and Exchange Policy detailed below. Have further questions? Contact us on firstname.lastname@example.org for more information.
RETURNS AND EXCHANGE POLICY
Clause 1 – Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product(s) has been delivered to you;
1.1.2 The product(s) delivered to you is damaged or defective;
1.1.3 You do not want the product(s) which was delivered to you; and
1.1.4 The product(s) has the incorrect size or specifications.
Clause 2 – When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within 5 (five) business days of delivery of the product(s) having been delivered to you.
Clause 3 – The choices you have upon returning the Goods
3.1 When a product(s) is returned to us, and assuming that the requirements in Clause 5 below have been met, you can:
3.1.1 Have your account credited with the amount paid, less any handling fees and/or other charges which may be required to be levied against this amount;
3.1.2 Have the amount refunded to you less any handling fees and/or other charges which may be required to be levied against this amount; or
3.1.3 Have the product replaced/exchanged.
Clause 4 – How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by means of an email sent to email@example.com setting out:
4.1.1 the reason for the return; and
4.1.2 whether you would like the account credited, refunded or replaced/exchanged.
4.2 Please note that returns shall be effected entirely at your own risk, and as such, we strongly recommend that you ensure the delivery of the product(s) return, and that you utilise a courier that can provide you with proof of delivery.
Clause 5 – Condition of the Product Returned
5.1 In returning the good to us, the following shall apply. The good needs to be:
5.1.3 In the original packaging;
5.1.4 Have the original receipt;
5.1.5 Packaged and wrapped correctly and safely by you.
5.2 Should any product(s) not be returned in the manner specified above, we may, at our discretion, choose not to permit the return and/or charge you a handling fee.
Clause 6 – Manner of Return
6.1 We will require you to return the product(s) to our offices at the following address: 61 Brentlake, 89 East Road, Pomona Kempton Park, Gauteng. South Africa, 1619.
Clause 7 – What will happen once a Product is returned
7.1 Within 5 (five) business days of the product(s) returned being received, and subject to an inspection by our supplier, the return will be processed.
7.2. If any product(s) is returned as faulty or damaged and it is found by our supplier to be in a good working condition the total courier cost, to and from our supplier and back to the buyer, will be payable by the buyer.
7.2 Thereafter, your account with us will be credited, refunded or the product(s) will be replaced, as per your preference within a further 5 (five) to 30 (thirty) business days.
Clause 8 – Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product(s).
8.2 Should the goods in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
Clause 9 – Excluded Goods and Fees
9.1 The following product(s) shall be excluded entirely from the above returned policy:
9.1.1 Digital goods;
9.1.3 Security and/or product keys;
9.1.4 Courier fees shall not be refundable.